Vacancies

An Exciting Opportunity to Join an Outstanding Team!

The Apprentice IT Technician will work as part of the IT team to provide a high quality, efficient and effective technical support service for staff and students in the College.

The IT Apprentice will provide first-line technical support to students and staff across the Trust, developing practical IT skills while supporting the day-to-day operation of the Helpdesk.

Key responsibilities include:

• Responding to and resolving basic IT support requests submitted to the Helpdesk.
• Assisting users with password resets and account access issues.
• Replacing printer toner and supporting the maintenance of printing devices.
• Managing and updating IT stock inventories, including equipment tracking and asset records.
• Providing first-line support to students and staff for common hardware, software, and connectivity issues.
• Escalating more complex technical problems to senior members of the IT team when required.
• Assisting with the preparation, deployment, and maintenance of IT equipment.
• Delivering friendly and professional customer service while helping users resolve technical issues.

This role provides an excellent opportunity to gain hands-on experience in IT support, customer service, asset management, and operational Helpdesk processes within a busy educational environment.

New College Pontefract is an outstanding place to work and study, regularly near the top of UK sixth form college results tables and awarded outstanding in all areas by Ofsted in 2023.  The personal development of students is as important to the college as their academic journey and every member of staff plays their part to make this happen. With over 2500 students, New College Pontefract is the founding member of the New Collaborative Learning Trust (NCLT).

New Collaborative Learning Trust (NCLT) has a dynamic, positive and supportive culture for staff and students, with an enviable reputation for staff career progression and development. You will join a focused and driven team, committed to providing the highest standards of education and service.  The Trust currently comprises of three 16-19 Colleges, three Secondary Schools and three Primary Schools.

Why Work for Us?

• NCLT was crowned ‘Employer of the Year’ at the 2023 MAT Excellence Awards – these national awards celebrate the very best performers from over one thousand MATs across the country
• A strong commitment to staff wellbeing as outlined in our staff wellbeing charter
• Access to high quality professional training, in-house and externally, to support your professional development
• Attractive pension scheme
• Additional benefits such as a cycle to work scheme and a technology scheme
• A culture of self-reflection and improvement to meet the needs of our staff

If you believe that you have the skills and abilities to take on this role, we’d love to hear from you.

To see the full job description, person specification and to apply please visit https://nclt.ac.uk/vacancies/.

Applications should be submitted to NCP-recruitment@nclt.ac.uk.